RIPS is a comprehensive case management system designed to manage ALL the needs of organisations who are managing refugee cases, internally displaced people and asylum seekers.

The RIPS Refugee Case Management Software (CMS) has been designed to:

make complex tasks look easy

• refugee centres often use volunteers with no budgets for training. RIPS is intuitive, so you can get started quickly. With RIPS, case management practices can be learned quickly.
• NGOs such as Asylum Access and Medecin Sans Frontiere (Doctors Without Borders ) look after thousands of cases at any moment in time, so they need a solution which guides their staff to use best practices.

simplify the registration of refugees, asylum seekers and internally displaced people

• clients can self-register using a portal, or be registered and triaged by caseworkers.
• self service portals allow clients to see the status of their services and to communicate safely with their caseworkers.

monitor and track ALL refugee case services provided to clients

• a complete audit trail of all caseworker engagement ensures best practices are followed
• so that managers and supervisors can take remedial actions to keep services optimal for clients

ensure adherence to best refugee case management practices

• RIPS guides caseworkers to take appropriate engagements and to meet deadlines
• RIPS allows supervisors to configure best practice using RIPS Manager ( a web browser application)

manage both records of activities and client documents in compliance with GDPR rules

• electronic files including formal papers, photographs, images and evidence is kept in client specific folders, which are only accessible to use with access rights to the client and the folders
• clients can request that sensitive documents are protected
• in addition to client-based security which limits caseworkers to accessing their clients, RIPS implements role-base security to ensure that caseworkers and staff can only undertake engagements appropriate to their role.

provide best-of-breed refugee case security

• RIPS has been penetration tested; RIPS is a case management system with exceptional security features to protect against foreign interference.
• the US Marines identified databases containing the addresses of Ukrainian families as specific targets for Russian ransomeware. The US identified that Ukrainian soldiers, whose families are threatened in the UK, may be persuaded to betray Ukraine and work for Russian interests.
• Medecin Sans Frontiere identified suspicious attempts to hack into their refugee records by foreign governments.
• Asylum Access identified that the records of caseworkers, who were formerly refugees, were a particular target for criminal gangs. RIPS provides protection for such caseworkers.

provide reports for both operations staff, management and funders

• With many RIPS users having little access to any IT resource onsite, ANS developed a really simple reporting tool, which takes little training and produces the required reports.
• If RIPS users do have their own IT support and the ability to configure IT tools such as Power BI, they can still use their preferred reporting tools.
• RIPS produces client, caseworker, teams, IT, region, office and funder reports to allow daily operations to work smoothly
• RIPS automates the production of standard reports giving you more time to focus on managing clients
• The RIPS standard claims reports for organisations providing legal aid in the UK are included
• With so many generous funders providing restricted funds, the burden of funder reporting can be onerour; RIPS makes funder reporting into an automated task
• RIPS supports automated email reports, CSV, Excel, XML, PDF and RTF

manage refugee case disbursements which are related to cases and facilitate easy payment to service providers

• payments to suppliers and sponsors may be automated ( using STRIPE or PayPal )
• payment requests to third-party payment services may also be automated e.g. reimbursement requests to the LSC
• RIPS can be configured with standard rates for caseworker reimbursement from the LSC for legal services.

manage refugee case deadlines and task lists

• good case management requires that deadlines are met. RIPS sends reminders of impending deadlines so that deadlines are met.
• the result of a client engagement will often result in a follow-up ‘task’ associated with that client. RIPS maintains a history of all past engagements, tasks completed and tasks which need a follow-up. RIPS complements your decision-taking by guiding you through your case management workflows.